Refund Policy
Understand our refund terms and how we handle cancellations.
Last updated: August 10, 2026
Our Commitment
Open Window is committed to fair and transparent refund practices for all our consultancy services.
1. Overview
At Open Window BD, we strive to deliver the highest quality consultancy services. This Refund Policy outlines the circumstances under which refunds may be granted for our study abroad services.
2. Consultation Fees
Initial consultation fees are non-refundable once the session has been conducted. This covers the time and expertise of our counselors in evaluating your profile and providing personalized guidance.
3. Service Package Fees
- Full Refund: If you cancel within 48 hours of payment and no work has commenced, you are eligible for a full refund.
- Partial Refund (50%): If you cancel after work has commenced but before 30% of the service is completed.
- No Refund: If more than 30% of the agreed service has been delivered, no refund will be issued.
4. Visa Rejection Cases
Open Window BD does not guarantee visa approval as final decisions rest with the respective embassies and immigration authorities. In case of visa rejection:
- A partial refund of up to 30% of the service fee may be considered on a case-by-case basis.
- Refunds will not be issued if rejection was caused by client-provided incorrect or incomplete information.
5. University Application Fees
University application fees paid directly to institutions are non-refundable by Open Window BD as they are collected on behalf of the universities.
6. Scholarship Processing
Scholarship support service fees are non-refundable regardless of the scholarship outcome, as the service covers advisory and application preparation work.
7. How to Request a Refund
To request a refund, please contact us within the eligible timeframe:
- Email us at our support address with your full name, service details, and reason for refund.
- Refund requests are reviewed within 5–7 business days.
- Approved refunds are processed within 10–14 business days to the original payment method.
8. Non-Refundable Items
- Government and embassy fees
- Courier and document handling charges
- Third-party service fees (e.g., IELTS registration, credential evaluation)
Need Help With a Refund?
Contact our support team and we'll resolve your concern within 48 hours.
