Privacy Policy

1. Introduction

Open Window BD ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our study abroad consultancy services.

2. Information We Collect

We collect the following types of information:

• Personal Details: Full name, date of birth, nationality, passport information.
• Contact Information: Email address, phone number, residential address.
• Academic Records: Transcripts, certificates, test scores (IELTS, TOEFL, SAT, etc.).
• Financial Information: Bank statements for visa purposes (handled with strict confidentiality).
• Usage Data: Pages visited, time spent, browser type when using our website.

3. How We Use Your Information

• Processing visa and university applications on your behalf.
• Providing personalized counseling and recommendations.
• Communicating updates about your application status.
• Sending relevant information about scholarships and study opportunities.
• Improving our website and service quality.

4. Data Sharing

We only share your data with:

• Universities and Institutions – As required for your application.
• Embassies and Visa Authorities – For visa processing purposes.
• Trusted Service Partners – Such as document verification agencies, with your consent.

We never sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted staff access to protect your data. However, no method of internet transmission is 100% secure.

6. Data Retention

We retain your personal data for a maximum of 5 years after your last interaction with us, or as required by law. You may request deletion of your data at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies through your browser settings, though some features may not function properly.

8. Your Rights

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Objection: Object to processing of your data for marketing purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Contact Us

For any privacy-related concerns or requests, please contact our Data Protection Officer through our official contact channels.